Questions, answered.

Localy helps signed-in customers discover timely offers from nearby businesses. Businesses use Localy to create controlled offers around slow hours, limited inventory, featured items, first Localy interactions, and reasons to return.

Yes. Discover, full offer details, Local Spots, and business profiles are available to signed-in customers. Public pages such as About, How It Works, Pricing, FAQ, and Contact remain available without an account.

No. Customers use Localy for free. Localy Free, Localy Starter, and Founding Business Access are business plans.

Yes. Localy is a website that can be installed from supported browsers. Eligible signed-in users may see an install prompt on Home after using Localy, and iPhone users can use Share, then Add to Home Screen. Localy is not a downloadable native app.

Customer account holders must be at least 13 years old. Business owners creating or managing a business account must be at least 18 and able to enter agreements for the business.

Home highlights timely, curated offers. Discover lets you browse and filter current offers, while saved offers and favorite businesses help you return to places and offers that interested you.

No. Browser location is optional. If you allow it, Localy can estimate distances and improve nearby sorting when business coordinates are available. Without it, offers remain available using Nearby labels and general sorting.

Saving bookmarks the offer for later. It does not reserve inventory, guarantee availability, or tell the business that the offer was used.

Favoriting a business adds it to Your Favorites in Local Spots and helps you return to it. Favorites may also help Localy determine relevant customer communications, subject to your preferences.

Activation records that you intend to use an eligible offer and provides an active offer screen to show when ordering or checking out. The screen shows exactly when the activation expires. Activation is not proof of a visit, completed sale, or redemption.

Activate shortly before ordering or checking out. A timed activation lasts until the end of its current offer window, and an all-day activation lasts until the end of the local day unless the offer ends earlier.

For a once-per-customer offer, saving closes the activation confirmation without using your one claim. The offer remains saved and eligible until you activate it or it otherwise ends.

When a business provides a code, the offer details tell you to activate to unlock it. The code appears only on a valid activation screen and is hidden from offer cards and the standard details page.

A once-per-customer offer permanently leaves your available and saved offer lists after your activation expires. Other offers can disappear when a business pauses or ends them, their schedule ends, or you are no longer eligible.

No. Localy currently records views, saves, and activations. A business that wants to confirm completed use must do so through its own staff process or point-of-sale system.

All Localy customers means prior Localy activity at the business does not matter. First-time Localy customers means no prior Localy offer activation at that business. Returning Localy customers means at least one prior Localy offer activation there. These labels do not describe a customer's complete offline visit history.

No. It does not guarantee inventory, seating, appointments, or lawful service. Businesses are responsible for accurate terms and should promptly pause or update an offer when circumstances change.

Only when the business terms explicitly say so. Localy offers normally apply to the service options listed by the business, such as in-store, dine-in, or pickup.

Create a business-owner account, complete the business profile, and submit it for review. Localy reviews the business before its profile and offers become customer-facing.

No. Localy does not take a percentage of a business sale. Business plan costs cover access to Localy features, while the merchant continues to process customer purchases through its own point-of-sale or checkout system. Third-party marketplace rates and terms vary by provider and market.

No. Localy supplies category-based starter profile and cover images to simplify setup. You can replace either image with your own photo at any time.

Changes that require review are submitted to Localy while the current approved profile stays available to customers. Approved changes replace the current profile; rejected changes leave it unchanged.

You can prepare and save drafts. Publishing requires an approved, active business and compliance with the applicable offer, plan, and visibility rules.

The business must be approved and active, and the offer must be published, eligible for the customer, and within its valid schedule. Visibility and placement are not guaranteed.

Use the current offer controls to pause, update, or end the offer promptly. Paused and expired offers stop appearing as currently available to customers.

Yes. Add a code in the offer terms when creating or editing an offer. Localy reveals the case-preserving code only on a customer’s valid activation screen, so staff can enter it in your existing point-of-sale system. Code changes apply only to future activations.

No. Localy works alongside your current point-of-sale and operating systems. Localy activity is not a substitute for your own transaction, inventory, scheduling, or accounting records.

Available business analytics can include profile views, offer views, saves, activations, weekday activity, and new or returning Localy activity. These signals help compare response, but no individual metric proves a visit or sale.

Founding Business Access gives approved founding businesses 90 days to test Localy with real offers at no charge. No card is required, and approval is required before the access period begins.

Localy does not start a paid subscription automatically. While follow-on plans are coming soon, completed founding businesses move to Localy Free limits and keep permanent eligibility for the $35/month founding-member Starter rate.

A published offer is any active, non-ended offer, whether it is live now or scheduled for later. Every newly created offer—including drafts and recurring offers—uses one monthly allowance. Editing does not use another allowance, and deleting an offer does not restore it.

New-offer allowances reset at local midnight on the first day of each calendar month using America/New_York time.

Free supports Localy offer templates, one-time future scheduling, images, offer codes, claim limits, service modes, combinability, and necessary terms. Custom offer wording, recurring schedules, and first-time or returning-customer targeting require Founding Business Access or Starter.

A business that has used Founding Business Access keeps permanent eligibility for the $35/month Starter rate, even if it later uses Free, cancels, or returns to Localy.

Starter and explicit Free selection are currently Coming Soon. New approved businesses can begin with 90 days of free Founding Business Access. Existing Starter businesses keep their current plan, and completed founders automatically receive Free limits.

Yes. When Starter launches, its Checkout flow will include a separate 14-day trial. It will begin only after a business explicitly chooses Starter and completes Checkout.

No. Founding Business Access does not require a card and never starts a paid plan automatically. A paid subscription can begin only after Starter launches and a business explicitly completes Stripe Checkout.

Email marketing is a future Starter feature and is not active today. Eligibility and placement will depend on offer rules, customer preferences, and Localy visibility standards.

Localy does not store full card numbers. Stripe handles paid subscription checkout, payment methods, invoices, and billing portal actions.

Alcohol offers are currently limited to eligible New York businesses. The merchant must be properly licensed for the premises and responsible for complying with federal, state, local, license, and community-board requirements.

The merchant is the sole seller. It sets and honors pricing, receives payment, checks government-issued identification, assesses intoxication, and decides whether service is lawful. Localy does not sell alcohol or make those decisions.

Before a new save or activation for an alcohol offer, the customer must self-attest that they are at least 21 and agree to the applicable Localy terms. The confirmation applies to that specific offer and does not replace the merchant's identification check.

No. Offers containing alcohol are excluded from Localy promotional emails and other automated offer-marketing communications.

No. Localy records the required age self-attestation and related compliance details, but does not collect a birth date, identification image, or identification number for this process.

Localy collects information needed to operate accounts, business profiles, offers, customer actions, optional location features, communications, billing, moderation, compliance, support, and security. The Privacy Policy explains the categories and uses in detail.

No. Localy does not sell personal information or use it for cross-context behavioral advertising.

Signed-in users can request account deletion from Account settings. Deleted account content is not restored if you sign up again. Localy retains pseudonymous eligibility markers so deleting and recreating an account does not reset once-per-customer, same-day, or first-time-at-a-business offer rules. Deletion may also be limited where Localy must retain records for billing, security, moderation, legal, or compliance purposes.

CAPTCHA helps protect Localy and its support channels from automated spam and abusive submissions.

Use the Contact page or email support@localyapp.io. For an offer or business issue, include the business name, offer name, what happened, and screenshots when helpful.